Final print guide
Where it all started
Reconnect's grand opening
A fateful trip to the social security office
A wild goose chase marked by bad UX
Mapping out the social security card replacement process
Freytag's triangle
Paper prototyping
First paper prototype
User testing
Prototyping pamphlets
Web prototyping
Mobile prototyping
User testing with probation clients
Final prototypes
Mobile prototype in action
SMS prototype in action
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